Shipping Policy

Shipping Policy

Order Processing Time
All orders are processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer, but we always strive to ship your order as quickly as possible.

Shipping Destination
Currently, we ship exclusively within Australia. We are committed to providing timely delivery across all regions, though delivery times may vary based on location:

  • Metropolitan and surrounding areas: Typically delivered within 5-7 business days

  • Regional and remote areas: Delivery may take 7-10 business days due to logistical constraints

Shipping Methods and Delivery Time
We partner with trusted local couriers to ensure your package arrives safely and on time. Once your order is dispatched, you will receive a tracking number to monitor your shipment in real-time. Delivery usually occurs within 5-7 business days after dispatch, but please note that unexpected delays may happen due to weather conditions, public holidays, or other factors beyond our control.

Shipping Costs
We offer free standard shipping on all orders within Australia. There are no hidden fees or additional charges for delivery.

Order Tracking
After your order ships, you will receive an email with tracking information. You can use this to check the status of your shipment anytime until it reaches your doorstep.

Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details. Additional charges may apply for reshipping if the package is returned due to an invalid address.

Lost or Damaged Items
In the rare event that your package is lost or damaged during transit, please contact our customer service team at [email protected] or call +61 2 9876 5432 within 7 days of the estimated delivery date. We will work with the courier to resolve the issue promptly.

International Shipping
Currently, we do not offer international shipping. We hope to expand our service to other countries in the near future.

Contact Us
If you have any questions or concerns regarding shipping, please do not hesitate to reach out to us:
Email: [email protected]
Phone: +61 2 9876 5432

Thank you for choosing Freisse. We appreciate your business and look forward to delivering your order with care.