Privacy Policy

At Freisse, protecting your personal information is our highest priority. We are dedicated to maintaining your trust by safeguarding your privacy and securing your data throughout your shopping experience with us.

1. SSL Security Certificate

Our website is secured using industry-standard SSL (Secure Socket Layer) technology, which encrypts all information transmitted between your browser and our servers. This ensures that sensitive data such as credit card numbers, login credentials, and personal details remain confidential and protected from unauthorized access or interception.

2. Information We Collect

When you interact with our website, we may collect the following types of personal information:

Contact details (name, email address, phone number, mailing address)
Payment information (credit card details, billing address) collected only on secure SSL pages
Account credentials (username and password)
Order and transaction history
Technical data (IP address, browser type, device information) for site functionality and security
Communication preferences and correspondence history

3. How We Use Your Information

Your personal data is used strictly for purposes related to our business operations, including:

Processing and fulfilling your orders
Providing customer support and responding to inquiries
Sending transactional emails such as order confirmations, shipping updates, and invoices
Improving our website, products, and services based on user feedback and usage analytics
Complying with legal and regulatory obligations

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to any third parties for marketing or advertising. However, to operate our business effectively, we may share your data with trusted service providers, such as:

Payment processors (e.g., PayPal, credit card networks)
Shipping and logistics partners
IT and website maintenance providers
All third parties are required to protect your information and use it solely for the services they provide to us.

5. Advertising and Marketing Use

We will never use your personal information or any images you provide for advertising or promotional purposes without your explicit, prior consent. If you choose to subscribe to newsletters or marketing emails, you can opt out at any time.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and provide personalized content. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, dispute resolution, and enforcing our agreements.

8. Your Rights Under Australian Law

In accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Withdraw consent to certain data processing activities
Request deletion of your personal information, subject to legal and contractual exceptions

To exercise these rights, please contact us at [email protected].

9. Security Measures

We implement comprehensive technical and organizational measures to protect your personal data, including:

Secure servers and firewalls
Encrypted transmission of data
Regular security assessments
Restricted access to personal data only by authorized personnel

10. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features. All updates will be posted on this page with the date of the latest revision. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

Email: [email protected]
Address: 74 Saints Rd, Salisbury Plain SA 5109, Australia
Phone: +61 2 9876 5432