Return and Refund Policy

Return and Refund Policy

1. Hassle-Free Returns and Exchanges
We offer free returns and exchanges on all eligible products. There are no hidden fees or restocking charges, making it easy for you to shop with peace of mind.

2. 30-Day Return Window
You have 30 days from the date you receive your order to request a return or exchange. Whether the product has a manufacturing defect, was damaged during shipping, or you simply change your mind, we’re here to help.

3. Shipping Costs for Returns and Exchanges
We cover the cost of return shipping for items that are defective or damaged. For exchanges, we also cover the shipping costs to ensure the replacement reaches you without additional charges. 

4. Condition of Returned Items
To be eligible for a return, items must be in their original condition, unused, unwashed, and with all original tags and packaging intact. This helps us process your refund or exchange smoothly.

5. How to Initiate a Return or Exchange
Please contact our customer service team via email or phone with your order number and reason for return/exchange. Our team will guide you through the process and provide you with a prepaid return label if applicable.

6. Refund Processing
Once we receive and inspect the returned items, refunds will be processed promptly to the original payment method. Please allow up to 7 business days for the refund to appear in your account.

Contact Information:
Email: [email protected]
Phone: +61 2 9876 5432

Your satisfaction is our priority. We strive to make returns and exchanges as simple and convenient as possible to build your trust and loyalty. If you have any questions or concerns, our dedicated support team is always ready to assist you.