FAQ

Frequently Asked Questions (FAQ)

1. What materials are Freisse pet products made from?
Our products use high-quality, eco-friendly materials such as recycled plastics, cruelty-free faux fur, and durable cotton fabrics. We prioritize sustainability and safety for your pets.

2. Are your collars adjustable and suitable for all pet sizes?
Yes, our collars come in multiple sizes (Small, Medium, Large) with adjustable lengths to ensure a comfortable and secure fit for pets of all sizes.

3. How do I clean and maintain Freisse pet beds and collars?
Most of our pet beds have removable, machine-washable covers for easy cleaning. Collars are also machine washable and quick-drying for convenience.

4. Are Freisse products safe for pets with sensitive skin?
We carefully select hypoallergenic and non-toxic materials to minimize irritation. If your pet has sensitive skin, please check the product details or contact us for guidance.

5. How long does shipping take?
Shipping times vary depending on your location. Typically, orders within Australia arrive within 5-7 business days. We’ll provide tracking information once your order ships.

6. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, please contact us within 30 days of delivery for instructions on returns or exchanges.

7. Can I track my order?
Yes, once your order ships, we will send you a tracking number so you can monitor its progress until it arrives.

8. How do I choose the right size for my pet?
Each product page includes detailed sizing information. For collars, measure your pet’s neck and refer to our size chart. For beds, consider your pet’s size and sleeping habits.